Default lights for Christmas tree LEDs

I purchased the Christmas tree and LEDs. They work great!

My only problem is I created a custom text and now every time the tree turns off and back on, it defaults to that. I have not been able to delete it. And even when it turns off on another pattern, it still comes back to that.

I need help!

Hello,
Good day! This is Shirley from the Koopower team.

Could you please send an email to support@koopower.com? Our support team will help you fix your issues there as soon as possible.

Best regards,
Shirley

I’ve sent an email 2 weeks ago and I got no response.