Default lights for Christmas tree LEDs

I purchased the Christmas tree and LEDs. They work great!

My only problem is I created a custom text and now every time the tree turns off and back on, it defaults to that. I have not been able to delete it. And even when it turns off on another pattern, it still comes back to that.

I need help!

Good day! This is Shirley from the Koopower team.

Could you please send an email to Our support team will help you fix your issues there as soon as possible.

Best regards,

I’ve sent an email 2 weeks ago and I got no response.